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Description

Variable Editor is not showing on the RITM form. Cannot launch the context menu and clicking the reference fields does not do anything. The form is broken

Release or Environment

Any

Cause

The variable dictionary entry on task table was customized

Below error can be found in logs:

2019-08-14 15:43:58 (433) Default-thread-21 9A1A9F8DDB1B3FC0C52D273605961905 txid=ba6bdf05db5b SEVERE *** ERROR *** null:3672:79: <g2:render_component> com.glide.script.GlideElement cannot be cast to 
com.glide.script.IGlideElementVariables 
java.lang.ClassCastException: com.glide.script.GlideElement cannot be cast to com.glide.script.IGlideElementVariables 
at com.glideapp.servicecatalog.variables.VEditor.fetch(VEditor.java:51) 
at com.glideapp.questionset.AbstractQuestionEditor.render(AbstractQuestionEditor.java:71) 
at com.glide.ui.jelly.tags.mergedata.RenderComponent2.doTag(RenderComponent2.java:28) 
at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) 
at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) 
at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) 
at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) 
at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) 
at org.apache.commons.jelly.tags.core.IfTag.doTag(IfTag.java:88) 
at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) 
at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) 
at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) 
at org.apache.commons.jelly.tags.core.IfTag.doTag(IfTag.java:88) 
at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) 
at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) 
at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) 
at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) 
at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) 
at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) 
at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) 
at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) 
at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) 
at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) 
at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) 
at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) 
at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) 
at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) 

Resolution

The dictionary entry of the field variables on the task table was customized:
https://<instance-name>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=abf1c7b44f874a401c27afdd0210c70b

Revert the record to its out-of-box (OOB) version

Test again by reloading the Requested Item (RITM) form

Article Information

Last Updated:2019-08-20 22:18:43
Published:2019-08-21