When creating a Guided tour on the service portal for a specific catalog item by providing the sys_id of the item in the 'Additional URL Parameters' field on the Guided Tour record, the Tour is not restricted to that Catalog Item but it can be seen under the 'Tours' menu item on any catalog item.

Steps to Reproduce

Issue is reproducible on London and Madrid instances.

1. On any London or Madrid instance, go to Embedded Help >> Guided Tour Desinger >> Guided Tours
2. Create a new Guided Tour with the following details
Name: Report Outage Guided Tour
Type: Service Portal
SP Portal: Service Portal (or the Name of the Service Portal in your instance)
SP Page: sc_cat_item
Additional URL Parameters: sys_id=38c1fc840a0a0b2700285921c2bf5fc8(Give the sys_id of the specific catalog item)
3. Hit Save
4. Click on Edit with Designer, create the guided tour steps as usual and publish it. With this step, you will complete creating the Guided Tour
5. Navigate to the service portal and open the catalog item for which the tour was created. The Tour created is available.
6. Navigate to any other catalog item on the portal.

Expected behavior - The guided tour should not be available under the Tours menu item.
Actual Behavior - The guided tour is still available.

This can cause issues if the Guided Tour is set to Auto Launch because now it will Auto Launch on any catalog item on the portal and for any other item where the tour was not intended, the tour will fail because it won't be able to find the required variables.


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Related Problem: PRB1335377

Seen In

Madrid Patch 4
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - VR - Configuration Compliance - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

Madrid Patch 9
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-02-12 14:55:42