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Description

Flow Action, like integration actions and customised actions with Powershell steps, being run multiple times after "Ask for Approval" action.

Steps to Reproduce

In order to replicate the issue, the "Microsoft AD Spoke for IntegrationHub" plugin should be installed.
And you must have an active MID Server with Powershell capability installed as well.
1. Create a Flow Designer flow and use the "Ask for Approval" action.
Make sure at least one valid user is the approver.
2. Create a customised action with any Input/Output.
Make sure you add a Powershell step in the action as well. A Powershell step is to ensure the customised action to use MID Server send ECC Queue commands
3. Add the customised action into the flow, right after the "Ask for Approval" action
4. Publish and test the Flow Designer flow. Approve the generated approval.
5. Monitor the ecc_queue records, there will be more than one/duplicated ECC Queue records created by the Powershell step.

Workaround

Use a timer between "Ask for Approval" action and MID Server related integration actions


Related Problem: PRB1357413

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - SecOps - Configuration Compliance - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2

Intended Fix Version

Paris

Fixed In

New York Patch 7
Orlando Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-05-17 04:37:50
Published:2020-01-23