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Description

Getting "Action not Authorized error" when Cancelling the Change Request.

Cause

Action name(action_name) of the both OOTB "Cancel Change" UI action & Custom "Cancel ChangeX" Ui action are same.

Hence when custom UI action was clicked, sys_id of the OOTB Ui action is getting called and throwing an error.

Resolution

Changing action_name of the custom UI action fixed the issue. Ideally, there should be no UI Actions with the same name on the instance. 

Additional Information

Below errors can be found in node logs

13:42:33.660    Warning Default-thread-14   245820ACDB133740E539FEF868961954    txid=d17c6428db53 WARNING *** WARNING *** Missing action script: cancelled
13:42:33.661 Warning Default-thread-14 245820ACDB133740E539FEF868961954 txid=d17c6428db53 WARNING *** WARNING *** Attempt made to execute invalid action 94dac378db31e300fc8e7f8cbf961908 by user SKB6851
13:42:33.661 Warning Default-thread-14 245820ACDB133740E539FEF868961954 txid=d17c6428db53 WARNING *** WARNING *** Ignoring

Article Information

Last Updated:2019-08-16 07:24:53
Published:2019-08-16