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Description

ATF - Order a Catalog Item (SP) fails with "FAILURE: Validations failed. Failed to Order Item" when glide.sc.sp.twostep is set to false

Steps to Reproduce

In an affected 

  1. Create an ATF test with two steps
    1. Open a Catalog Item (SP) with Apple ipad 3 catalog item
    2. Order a Catalog Item (SP) - assert that it should succeed
  2. Run the ATF test, it should pass
  3. Change the value of the sys property glide.sc.sp.twostep to false
  4. Run the ATF test. In step 2, it should fail with the message "FAILURE: Validations failed. Failed to Order Item.

Workaround

Set the property glide.sc.sp.twostep to true to fix the issue

Alternatively, Adding a Time out of 5 sec to the Ordering Steps also resolves the issue.


Related Problem: PRB1352906

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - SIG Questionnaire - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908

Intended Fix Version

Orlando

Fixed In

Madrid Patch 8
New York Patch 3

Safe Harbor Statement

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Associated Community Threads

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Article Information

Last Updated:2019-10-31 18:13:41
Published:2019-08-27