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reference field on a list is showing empty value but the form shows correct value. - Support and Troubleshooting
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  • reference field on a list is showing empty value but the form shows correct value.
KB0758245

reference field on a list is showing empty value but the form shows correct value.


5466 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When viewing a list a reference field which should have a value shows '(empty)' 

This may only be seen with a specific number of columns on the list, and you may not see the issue if you remove some. 

Cause

Another field in the list has a bad reference to either an orphaned record or a sys_id that does not exist on that table. This causes it to not have a display value and then the other field which should have a display value also shows as empty.

Resolution

Remove the incorrect reference data from any reference fields on that table. 


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