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Issue

The Trigger condition does not allow us to select the 'Contact' field as the field for 'User field.' It's visible, but grayed out.

Cause

Attribute set on User Field

Resolution

The behavior is seen due to the dictionary attribute 'reference_types' set on the User field in the trigger condition. Please see this attribute in the dictionary entry in the "Attributes" field:

Dictionary Entry - User field
<Instance name>/nav_to.do?uri=sys_dictionary.do?sys_id=28333204db93230095a657935e9619b8%26sysparm_view=advanced

The current value set is:
'reference_types=sys_user'

This allows reference fields to be selected which point to the sys_user table. As the Contact field is a reference to the Contact table, we will have to update this attribute:

'reference_types=sys_user;customer_contact'

This will then allow the fields pointing to the Contact table to be clickable.



Additional Information

Docs: Dictionary attributes

Article Information

Last Updated:2019-08-13 13:43:55
Published:2019-08-13