Notifications

12 views

Description

After upgrading to Madrid, Users are not able to propose a standard change template, due to Field value's not copied over from Change record to Standard change template.

 

Steps to Reproduce:

1. Open a 'Normal' change request with state 'Scheduled'

2. Click on hamburger and select 'Propose a new standard change template'

3. Observe 'Risk value' field is not visible under 'change request values' section

Release or Environment

Madrid

Cause

This is due to an out of box ACL 'change_request.risk_value' with 'write' operation which is restricting the access.

Below is the link to the ACL:

https://INSTANCE_NAME.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=9d601f33370001003e7d40ed9dbe5d0b

Resolution

To fix the issue, Please remove the role 'nobody' from the ACL or de-activate it according to your business requirement. 

https://INSTANCE_NAME.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=9d601f33370001003e7d40ed9dbe5d0b

Article Information

Last Updated:2019-08-15 07:47:48
Published:2019-08-13