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Issue

After upgrading to Madrid, Users are not able to propose a standard change template, due to Field value's not copied over from Change record to Standard change template.

 

Steps to Reproduce:

1. Open a 'Normal' change request with state 'Scheduled'

2. Click on hamburger and select 'Propose a new standard change template'

3. Observe 'Risk value' field is not visible under 'change request values' section

Environment

Madrid

Cause

This is due to an out of box ACL 'change_request.risk_value' with 'write' operation which is restricting the access.

Below is the link to the ACL:

https://INSTANCE_NAME.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=9d601f33370001003e7d40ed9dbe5d0b

Resolution

To fix the issue, Please remove the role 'nobody' from the ACL or de-activate it according to your business requirement. 

https://INSTANCE_NAME.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=9d601f33370001003e7d40ed9dbe5d0b

Article Information

Last Updated:2019-08-15 07:47:48
Published:2019-08-13