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Time Sheet Portal - My Time Sheet user drop-down shows the same set of names - Support and Troubleshooting
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  • Time Sheet Portal - My Time Sheet user drop-down shows the same set of names
KB0758065

Time Sheet Portal - My Time Sheet user drop-down shows the same set of names


390 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The Time Sheet Portal dropdown under My Time Sheet shows the same list of users regardless of the manager being impersonated and is, therefore, showing permission denied when the user is selected.

Release

All Releases

Cause

Customized "TimecardAjax" Script Include and "Time Card Portal Header" Widget.

Resolution

The "Time Card Portal Header" widget was customized along with the "TimecardAjax" Script Include which is used for retrieving the user data.
After reverting both to the Out of the Box version, this seems to work properly.

To revert, follow the steps below:

  1. Navigate to System Definition > Script Includes
  2. In the "Name" column search for "TimecardAjax" and go to the record
  3. In the Versions related list, select the latest record with the Source of "System Upgrades: glide-LATEST_RELEASE..."
  4. In the Related Links, select "Revert to this version" and click OK when prompted
  5. Navigate to Service Portal > Widgets
  6. In the "Name" column search for "Time Card Portal Header" and go to the record
  7. In the Versions related list, select the latest record with the Source of "System Upgrades: glide-LATEST_RELEASE..."
  8. In the Related Links, select "Revert to this version" and click OK when prompted

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