GlideModal('show_list') is used in UI action to check the incident list on form view. While using the filer in the POP window for incident list view, filter stop working in second attempt.

Steps to Reproduce

1. Go to UI action
Click - "New" UI Action

3. Create the new UI action "test modal" with below script -

check the "Client" checkbox
check the "Form Button" checkbox
Add "hasClicked()" value in the OnClick Field.

Add the below script in the script box

function hasClicked(){
var gdw = new GlideModal('show_list');
gdw.setTitle("Hello World");
gdw.setPreference('focusTrap', true);
gdw.setPreference('table', 'incident_list');
gdw.setPreference('sysparm_query', 'sys_created_onRELATIVEGE@month@ago@3');

Save the UI Action

4. Go to incident list
5. Open any of the Incident
6. Click on "Test Modal" UI action which we created earlier
7. Click on Filer opened in the pop up window
Created -> on -> Last 12 Months
8. Click on Run
You should be able to see the output according to the last 12 Months.
9. Close the "Test Modal" pop up window
10. Open the "Test Modal" UI action again
11. Click on Filer opened in the pop up window
Created -> on -> Last 12 Months
12. You can see no results

Once you will refresh the incident window and perform the step 10 and 11 again then you can see that the issue is not there.

Expected behavior : Filter works first time and it should work in the the second attempt too.

Actual behavior : Filter works first time and in the second attempt it stops working.


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Related Problem: PRB1352856

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Article Information

Last Updated:2019-09-18 00:35:49