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Issue

The "Vendor" field in a Purchase Order cannot be edited / updated. Admin users also cannot edit/update the value on "Vendor" field.

Cause

1. The Out of the Box write ACL on proc_po.vendor is restricting the write access on the column , if the record is not in "Requested" status.
Review > https://<instance-name>.service-now.com/sys_security_acl_list.do?sysparm_query=operation%3Dwrite%5Ename%3Dproc_po.vendor

2. The ACL , has admin override to false , hence it will also not allow the admin users to write on the column if it does not satisfy the condition.

Resolution

This is working as designed.

Article Information

Last Updated:2019-08-11 19:39:54
Published:2019-08-12