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Description

If the Discovery plugin is activated, the Help the Help Desk script will report the CI as a 'Computer rather than a 'Windows Server'.

Steps to Reproduce

  1. Activate the Discovery plugin.

  2. Download helpthehelpdesk.js script on a Windows computer.

  3. Right click on the file, then navigate to Properties > Unblock.

  4. Run the script.

  5. Navigate to the Help the Help Desk Status record.

  6. Select the record.

  7. Look under the 'Devices' tab.

Result: under the 'class' column, it is classified as 'Computer'.
Expected: the CI should be classified as 'Windows Server'.

Workaround

There is no workaround for this issue. The problem is corrected in New York Patch 1 and future releases. Old CI records will be automatically updated to the correct classification after Help the Help Desk is run again.


Related Problem: PRB1351329

Seen In

There is no data to report.

Fixed In

New York Patch 1
Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-09 14:27:31
Published:2019-08-09