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Description

If the Discovery plugin is activated, the Help the Help Desk script will report the CI as a 'Computer rather than a 'Windows Server'.

Steps to Reproduce

  1. Activate the Discovery plugin.

  2. Download helpthehelpdesk.js script on a Windows computer.

  3. Right click on the file, then navigate to Properties > Unblock.

  4. Run the script.

  5. Navigate to the Help the Help Desk Status record.

  6. Select the record.

  7. Look under the 'Devices' tab.

Result: under the 'class' column, it is classified as 'Computer'.
Expected: the CI should be classified as 'Windows Server'.

Workaround

There is no workaround for this issue. The problem is corrected in New York Patch 1 and future releases. Old CI records will be automatically updated to the correct classification after Help the Help Desk is run again.


Related Problem: PRB1351329

Seen In

There is no data to report.

Intended Fix Version

New York Patch 1
Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-09 14:27:31
Published:2019-08-09