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Stage and State on the RITM are not closed even though workflow moved to an End activity. - Support and Troubleshooting
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  • Stage and State on the RITM are not closed even though workflow moved to an End activity.
KB0755907

Stage and State on the RITM are not closed even though workflow moved to an End activity.


1386 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

RITM remains open even though workflow reaches to End activity

Release

All versions

Cause

Stage and state values are not setting through the workflow. 

Resolution

We can set the stage value as 'completed' in the End activity

Or

We can add a "Set values" activity before 'End' activity to set the stage to 'completed' & state to 'closed complete'.

 


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