When encrypting journal type fields (e.g. Work Notes), decrypted text appears as one line without proper new line formatting.  

Steps to Reproduce

  1. Install the Edge Encryption plugin.
  2. Configure and connect the Edge Encryption proxy to the instance.
  3. Create a new Encryption configuration on a journal field, for example, the work_notes in the Incident.
  4. Open the incident record, and inside the work_notes of the form, type 'line1' and press the Enter key, then type 'line2' and press the Enter key, and type 'line3' and press the Enter key.
  5. Submit.

Open the incident record again, the work_notes appears as a single line 'line1line2line3'.


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.



Related Problem: PRB1327874

Seen In


Intended Fix Version

New York

Fixed In

Kingston Patch 14
London Patch 7
Madrid Patch 2

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Associated Community Threads

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Article Information

Last Updated:2019-07-31 16:45:08