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Description

Symptoms

  • When "workspace_itil" view is defined, it should render automatically on agent workspace when the ITIL user views the record in agent workspace.
  • But, the "workspace_itil" view didn't render automatically for ITIL user on agent workspce, and observed below-console errors,
[seismic] Error: GraphQL error: java.lang.IllegalArgumentException: Parent path received: "cxs_context_config.cxs_searcher_config" was invalid
at new t (core.min.js?ts=1553025606083&sysparm_substitute=false:2)
at core.min.js?ts=1553025606083&sysparm_substitute=false:2
at core.min.js?ts=1553025606083&sysparm_substitute=false:2
at Array.forEach (<anonymous>)
at core.min.js?ts=1553025606083&sysparm_substitute=false:2
at Map.forEach (<anonymous>)
...
core.min.js?ts=1553025606083&sysparm_substitute=false:2 TypeError: Cannot read property 'value' of null
at t.value (main.min.js?ts=1553025606083&sysparm_substitute=false:2)
at t.value (main.min.js?ts=1553025606083&sysparm_substitute=false:2)
at u (core.min.js?ts=1553025606083&sysparm_substitute=false:2)

Release

  • Madrid, New York releases. 

Cause

  • The workspace ITIL view appears to be case sensitive, the view defined had one upper character as below, 
    "Workspace_itil" instead of "workspace_itil"
  • This has caused the console errors and rendered default view instead of workspace_itil view

Resolution

  • Recreate a view with the name called "workspace_itill", it should resolve the issue.

Additional Information

Article Information

Last Updated:2019-08-02 20:35:47
Published:2019-07-31