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Description

Modified stages in flow designer does not reflect in Service Catalog Delivery time

Steps to Reproduce

Steps to Reproduce:

1. Create a Flow with Stages and set a Duration
2. Associate the Flow with a catalog item
3. Click 'Try It' > The delivery time is the sum of the stage duration of the flow (expected)
4. Now, modify the Flow stage duration so that the duration will be different
5. Save and Activate the Flow
6. Click 'Try It' > The delivery time is still the same as the old delivery time (unexpected)


Workaround

Workaround 1: 
1. Order the catalog item associated to the modified flow. 
2. Clear the cache (https://instance-name.service-now.com/cache.do)
When you order again, the stage duration is now synched with the delivery time 

Workaround 2: 
1. When modifying the stage duration, you can make another benign change to the Flow (change a label etc.) and then click "Activate" again. This will force a re-compile. 
2. Clear the cache (https://instance-name.service-now.com/cache.do)


Related Problem: PRB1354872

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version

Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-10-04 11:34:48
Published:2019-08-01