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Issue

Overview

Phone numbers are appearing as hyperlinks when Service Portal is viewed using Microsoft Edge browser.

Solution

This behavior cannot be disabled in your ServiceNow instance as it is the default behavior in the Edge browser.

Additional Information

A thread for this issue can be found on the Microsoft Community site and suggestions for a solution are provided. Note that these suggestions are not endorsed by ServiceNow and support will not be provided.

Article Information

Last Updated:2019-08-02 20:35:57
Published:2019-07-29