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Enhance the Service Status widget to display more business service information - Support and Troubleshooting
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  • Enhance the Service Status widget to display more business service information
KB0755328

Enhance the Service Status widget to display more business service information


6964 Views Last updated : Jun 18, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

The default version of the Service Status widget: 

  • Displays business service outage information for the prior 90 days
  • Provides only limited information like outage message and date
  • Does not show full outage details like task number or short description

Located on the service_status portal page, the widget requires a business service (cmdb_ci_service) as an input parameter in the URL. 

The direct URL for the default version of the Service Status widget is:

https://<instance-name>.service-now.com/sp_widget.do?sys_id=0d76f656d7330200a9addd173e24d450

Example

  1. Go to cmdb_ci_outage table list view.
  2. Open any outage record and note the sys_id of the associated business service.
  3. To view the service status of the chosen business service, use this URL: 
    https://<instance-name>.service-now.com/sp?id=service_status&service=<business_service_sys_id>\

Each colored icon includes a tooltip with status details: 

  • Green indicates no issues and displays the corresponding date.
  • Red shows the outage type and date of the outage. 

Resolution

You can clone the widget and then customize the default widget behavior to show more details.

This example shows how to add a short description of the outage in the tooltip. 

  1. Create a clone of the Service Status widget.
  2. Modify the server script of the widget to push short_description of an outage record to the day array. You might need to add the script after line 25.

After including the short description, you can use this in the HTML template using the default angular directive ng-bind-html.

To show full details of an outage record on the service_status portal page, you can clone the default Service History widget.

Related Links

For more details on the Service Status widget, see this knowledge article. 

Service History widget.

 


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