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MESP - Mobile - Viewing an attachment from a catalog item or record producer then navigating back clears the page with no dirty-form warning - Known Error
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  • MESP - Mobile - Viewing an attachment from a catalog item or record producer then navigating back clears the page with no dirty-form warning
KB0755245

MESP - Mobile - Viewing an attachment from a catalog item or record producer then navigating back clears the page with no dirty-form warning


1247 Views Last updated : Jul 12, 2023 public Copy Permalink
KB Summary by Now Assist

Description

When viewing an attachment in a mobile catalog item and then navigating back, the page gets cleared with no dirty-form warning. Opening an attached image on a record producer in Mobile App Service Portal, there is only the "back" button visible. Clicking on it reloads the record producer clearing all the previously filled information.

Steps to Reproduce

1) Login the mobile app.
2) Go to Request tab.
3) Tap an item, like iPad, to open up a webview.
4) Attach a couple of images.
5) Tap the images to view.
6) Go back to webview. Notice the attachment is no longer there.

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologize for any inconvenience.

MESP does not support "Dirty Form" checks in the current releases.


Related Problem: PRB1348546

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