When viewing a Catalog Item in the Service Portal, any mandatory fields should be highlighted in red under the 'Required Information' heading.

Upon clicking on one the focus should be then put to the respective field for the user to then enter information.


Steps to Reproduce

In a Madrid instance prior to Madrid Patch 5, locate a Catalog Item that has a mandatory variable defined within the Service Portal.

The mandatory variable(s) should then display in red under the 'Required Information' heading.

Click on the red text. Focus should be put on the corresponding variable on the form, but it is not.


No workaround is required as this is fixed in Madrid Patch 5.

Related Problem: PRB1320794

Seen In

Madrid Patch 2

Intended Fix Version

New York

Fixed In

Madrid Patch 5

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Article Information

Last Updated:2019-07-26 01:41:49