Issue
Table of contents
ServiceNow Mobile App
Product Documentation
- General Information
- Mobile hierarchy
- Migrate from classic mobile to ServiceNow mobile
- Bundle and Package IDs for ServiceNow mobile apps
- Migration from Madrid to New York mobile
- Mobile Studio
- Create a mobile application using Guided Application Creator
- Using the navigation bar in mobile applications
- Using applet launchers in mobile applications
- Using search in mobile applications
- Create a data item for a mobile application
- Using applets in mobile applications
- Mobile icons
- Functions in ServiceNow mobile
- Mobile platform dashboards
- Mobile parameter tutorials
- Mobile authentication
- Mobile barcode scanning
- Mobile geolocation tracking configuration
- Mobile offline mode for Agent
- Mobile push notifications
- Screen UI policies for ServiceNow Mobile
- Mobile UI styles
- Additional mobile app configuration options
- Roles and permissions for ServiceNow Agent
- Localization on mobile devices
- Domain separation in ServiceNow Mobile Agent
- Enterprise mobility management (EMM)
Video Tutorials
- ServiceNow Mobile Apps Overview
- Getting Started with Mobile Onboarding
- Configuring Mobile Onboarding
- Getting started with the Field Service mobile app
- Getting started with the Change Management mobile experience
- How to Download and Set-up the Now Support Mobile Application
- Getting Started with the Now® Support Mobile Application
- Mobile Studio in New York
- Mobile Studio in Orlando
- Mobile Studio | Creating a mobile app using the Guided Application Creator
- Mobile Studio | Build a List App
- Mobile Studio | Build a Map App
- Mobile Studio | Configuring a list applet in a mobile app
- Mobile Studio | Configuring a map applet in a mobile app
- Mobile Studio | Configuring navigation from one list applet to another
Known Errors
- In New York mobile studio applet launchers resolve to a blank page or does not load - KB0759361
- Madrid Scripted Condition Type does not works in Data Item in Mobile Studio throws "Query condition script is not valid" - KB0783768
- Mobile Studio throws error when trying to create grouped list with template (must be logged in to Hi to view) - KB0819686
- In New York mobile studio applet launchers resolve to a blank page or does not load - KB0759361
- Mobile Applet not showing any approval records if using dynamic filter option 'one of my approvals' - KB0812560
- Custom Search Configurations in NOW Mobile Returns no data - KB0787172
- Search feature is broken in Mobile application for reference fields accessing cmdb_ci table on record forms - KB0692746
- [Android] Push Notification: getting "please log out of current instance and login again" error (must be logged in to Hi to view) - KB0823414
- Push notifications are getting triggered in android device if vanity URL is used - KB0823272
- The push notification content message Approval Assigned to Me causes an error in New York: Invalid push notification or Applet not found - KB0794049
Knowledge Base Articles
- Users keep prompting to run migrate script when opening applets in mobile studio after upgrading to New York (must be logged in to Hi to view) - KB0793244
- sys_sg_appilcation table is missing after upgrade to New York version - KB0786064
- Agent Mobile App Applet Error: The pattern you've selected is not recognized by Studio. Click here to edit your pattern - KB0791719
- Unable to create a Related List on the attachment table in Mobile Studio - KB0758999
- Mobile Studio - List does not load (must be logged in to Hi to view) - KB0817688
- Mobile studio - Creation of new applet of type "Form" not working as the data item spefified for it can not be selected on the applet - KB0818070
- Mobile App Voice Search data privacy - KB0787404
- How to setup Blackberry Access as the browser for mobile authentication with Blackberry UEM - KB0819311
- BlackBerry UEM MAM Setup 79 views (must be logged in to Hi to view) - KB0822520
- Not able to authenticate from Agent Mobile App on Android phones using WorkspaceONE browser from Vmware Airwatch - KB0792430
- Using ServiceNow mobile app with external authentication - KB0564232
- Logging into ServiceNow mobile app keeps looping forever and drains the mobile battery - KB0675019
- ServiceNow Mobile app deployed through Intune MDM crashes on Android devices - KB0823098
- Mobile Apps Authentication Error Codes - KB0825717
- Mobile Security Resource Page - KB0832707
Community
Agent Mobile App
Product Documentation
- General Information
- Log in to an instance with ServiceNow Agent
- Add comments and work notes to your records with ServiceNow Agent
- Filtering your records in ServiceNow Agent
- Manage notifications from your mobile device
- Track your location from your mobile device
- Updating records without an internet connection
- Scan QR codes and barcodes from your mobile device
- Previewing screens from your Apple iOS mobile device
- Identifying icons in ServiceNow Agent
- Comparing ServiceNow Agent functionality between iOS and Android devices
- Fulfill asset requests
- ServiceNow Agent configuration in the platform
- Device security for ServiceNow Mobile
Video Tutorials
Known Errors
- Agent Mobile: Images uploaded using the ServiceNow Agent mobile app while creating new record does not get saved - KB0751545
- Agent Mobile App is not showing data/all data if there is Before Query Business Rules created on the table["Restricted by Access Control" on Orlando] - KB0789226
- Error pops up when accessing Activity Steam on ServiceNow Agent Mobile App if there are 'Sent/Received Emails' entries - KB0744545
- Incorrect timestamps for activity stream shows up in ServiceNow Agent's mobile app when timezone "glide.sys.default.tz" is set to Europe/London (must be logged in to Hi to view) - KB0756559
- @Mention does not work in the Agent Mobile UI - KB0781646
- Classic Mobile UI is displayed instead of Mobile Agent UI the second time user logins using SSO and QR code (must be logged in to Hi to view) - KB0760323
- Service Portal opening from New Agent mobile app does not apply custom CSS in the header bar - KB0793222
- Agent app is redirecting to classic mobile app UI after submitting questionnaires (must be logged in to Hi to view) - KB0753027
- ServiceNow Agent: When a MDM is used to configure the Madrid mobile app, the instance name is not prepopulated (must be logged in to Hi to view) - KB0744431
- Push notifications are getting triggered in android device if vanity URL is used - KB0823272
- Mobile Agent: Configure Browser Screen with relative URL to mobile web form, the reference lookup is not working (must be logged in to Hi to view) - KB0759239
- Ticket link in chat in Now mobile app redirects to ServiceNow Classic Mobile UI view - KB0818134
Knowledge Base Articles
- Report not showing timeline on the bottom in Now/Agent app - KB0829915
- Mobile Apps Authentication Error Codes - KB0825717
Community
Now Mobile App
Product Documentation
- General Information
- Activate the Now Mobile app
- General Administration
- Configure a personalized greeting
- Configure My Requests to track open records
- Disable people search
- Configure catalogs
- Configure knowledge bases
- Add a quick action in your mobile applications
- Enable Agent Chat in the Now Mobile app
- Turn on voice search
- Populate search suggestions in the mobile apps
- General Use Information
- Enable notifications
- Configure your Now Mobile app system settings
- Track and complete your assigned tasks
- Search for services, articles, or people in the Now Mobile app
- Submit and track a request
- Report an issue
- Report an issue with an asset
- Ask for help
Video Tutorials
- Getting Started with the Now Mobile App
- Now Mobile App Configuration | Adding Quick Actions
- Now Mobile App Configuration | My Requests, Service Catalogs, and Knowledge Bases
Known Errors
Knowledge Base Articles
- Report not showing timeline on the bottom in Now/Agent app - KB0829915
- Mobile Apps Authentication Error Codes - KB0825717
Classic Mobile App
Product Documentation
- General Information
- Device security for ServiceNow Classic
- Mobile configuration for ServiceNow Classic
- Get started with the ServiceNow Classic app
Known Errors
- Ticket link in chat in Now mobile app redirects to ServiceNow Classic Mobile UI view - KB0818134
- Service Portal widgets show Cabrillo buttons and hides Add / Submit / Checkout buttons in Classic Mobile - KB0794037
- Barcode scanning for SN Classic Mobile App does not work with iPhone 11 - KB0814893
- Classic Mobile App does not work with Multi-factor Authentication (must be logged in to Hi to view) - KB0779206
- No options to compress attachments / images in Android ServiceNow classic mobile app - KB0822706
- Classic Mobile app: ITIL role users cannot select Assigned to for incident record - KB0780044
- Service Portal opened from Classic mobile app does not consider the CSS in the header (must be logged in to Hi to view) - KB0752080
- System property "glide.ui.m.clear_pasteboard_when_backgrounded" doesn't work on Classic app (IOS or Android) - KB0751660
Knowledge Base Articles
- Classic Mobile App not working after upgrade to Madrid (must be logged in to Hi to view) - KB0746326
- Page never loads when trying to display detail records in ServiceNow Classic Mobile App and Mobile emulator - KB0788228
- How to do customization and branding on the Classic Mobile App - KB0656389
- Servicenow Classic Mobile unable to login after Madrid upgrade for Non-admin users (The error seen on the android mobile app is "Error fetching secret" On iphone: Failed to validate the mobile plugin.) - KB0753707
- ServiceNow Mobile App Push Notifications - KB0622333
- Unable to access ServiceNow Classic mobile app - KB0754218
- Mobile App Session Timeout - KB0622335
- Using ServiceNow mobile app with external authentication - KB0564232
- Mobile View Basics - KB0551074
- Troubleshooting Mobile UI Actions - KB0551379
- Troubleshooting Mobile UI Policy Issues - KB0551441
- Reference lists in the mobile UI display last update time - KB0551243
- Understanding Mobile Favorites - KB0551115
- Disabling the Mobile UI - KB0551388
