Notifications

22 views

Description

Single Sign-on (SSO) is enabled and working as expected (users can authenticate successfully).

When trying to login externally using the "Use external login" link from the local login page, you may see either message on the login screen:

- Redirect failed, please contact your administrator.

- An error has occurred - please contact your system administrator

The URL may also change from

https://InstanceName.service-now.com/login.do

to

https://InstanceName.service-now.com/login_locate_sso.do

Release or Environment

All releases.

Cause

There is no default Identity Provider (IdP).

Resolution

1- Navigate to Multi-provider SSO > Identity Providers.

2- Open the IdP record that you want to Default from the list.

3- In the IdP record form locate the Default field check box.

4- Check the Default box to enable the option

5- Save the record.

6- Test the External Login link.

Additional Information

Multi-SSO (SAML) IdP authentication flow

Article Information

Last Updated:2020-10-09 05:01:18
Published:2020-09-30