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Description

Symptoms

Parent field is missing in new HR case forms after Madrid upgrade 

Release

Madrid

Cause

UI Policy: Hide Parent field if empty introduced in the Madrid version.

After upgrading to Madrid a UI Policy 'Hide parent field if empty' is inserted and that is the reason for not seeing the parent field on HR case and it is an OOB behavior.  Below is the link to the UI Policy: 
https://XXXXX.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=8f299a48536123002b76ddeeff7b127c%26sysparm_view=advanced 

Resolution

According to business need of organization, Customer can modify it OR de-activate it.

Article Information

Last Updated:2019-08-02 20:36:29
Published:2019-07-26