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Issue

Description


Multiple catalogs per portal are not supported pre-Madrid. Only one Service Catalog can be used with a portal. There are a couple of ways to handle this and achieve the look of 'multiple catalogs.'

Procedure


Please choose one of these options:

A. Here you are not creating a separate catalog. You will need to create a category under Service Catalog and create new items in the new category. For each new item, define the user criteria in the Available For/Not Available For related lists. User Criteria will control who will be able to view the new items in the category and create requests. 
B. Create a separate portal and separate catalog. Add a link to the new portal, if needed. Requests needing approval will appear in the sp portal because the portals share that table. 

Applicable Versions


Pre-Madrid

Additional Information


In Madrid, multiple catalogs per portal are supported. Configure a catalog in Service Portal: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/task/associate-portal-catalog.html

Article Information

Last Updated:2019-08-02 20:36:32
Published:2019-07-25