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Issue

Relationships didn't shown up in BSM map. (Show Dependency view from CI)

Relationship Type involved:

Uses::Used by

Owns::Owned by

Contains::Contained by

 

Tables involved:

dscy_router_interface

cmdb_ci_network_adapter

cmdb_ci_ip_address

dscy_swtch_partition

dscy_switchport

Environment

Madrid

Cause

Filter of relationship prevent the relationship shown in map.

 

Resolution

By default, module "CI relations filter" filtered out the relationship.

https://<INSTANCE_NAME>.service-now.com/cmdb_rel_filter_list.do?sysparm_query=parentLIKEnetgear%5EORparentLIKEhardware

 

Check the CI relationship in table "cmdb_rel_ci".

Disable the records in "cmdb_rel_filter" based on the relationship of the CI in table "cmdb_rel_ci" that want to see.

 

Article Information

Last Updated:2019-08-08 22:09:49
Published:2019-08-09