Description

How do Special Handling Notes work per session?

Procedure

1. Navigate to Special Handling Notes > Properties.
2. Enable "Display special handling notes only once per session" property to display special handling notes only once per session.

NOTE: To dismiss a note, click OK. Once you dismiss a note, it no longer appears in the pop-up window. To close the Special Handling Notes pop-up window, click X

Applicable Versions

All releases

Additional Information

Learn more about special handling notes using below document:

https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-management/concept/c_OnScreenAlerts.html