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Description

Description

This document is to demonstrate how to add attachment logs into the activity stream on the Customer Service Case form.

Procedure

  1. Navigate to the system property named 'glide.ui.sn_customerservice_case_activity.fields'. This can be found by the path System Properties > All Properties.

    The default values for this property is assigned_to,asset,product, state,priority,short_description,comments,entitlement,contract,*Email*,work_notes

  2. Add an additional comma to the value followed by *Attachments*

    The value now is assigned_to,asset,product,state,priority,short_description,comments,entitlement,contract,*Email*,work_notes,follow_the_sun,*Attachments*

  3. Click Update.

Additional Information

Properties installed with Customer Service Management

Article Information

Last Updated:2019-08-02 20:36:44
Published:2019-07-24