When creating a new shedule you will see an error - "A configuration for this catalog item already exists"

1. Navigate to Appointment Booking ➔ Appointment Booking configuration and open any existing record.
   • By default, you will find the "Walk-up Experience" which is demo data. Under the "Appointment Booking service confirmation" tab there are already two records present
   • See: /nav_to.do?uri=sn_apptmnt_booking_config.do?sys_id=f9bf0db9b3331300eda5a72256a8dc9d)
2. Under the catalog item tabs - select any catalog item for which there is already an appointment configured already.
   • For example, select - "SD Walk-up Appointment" or "SC Walk-up Appointment".
3. After filling all the other mandatory details click on "New".
4. Notice you will see an error message saying: A configuration for this catalog item already exists

Walk-up experience plugin

As creating two service configurations for the same catalogue item is not possible, therefore choose a different item to replace it.

Users are not allowed to make two "Appointment Booking service confirmation" for a single catalogue item due to an Out of the box business rule.

The business rule is called - "Duplicate catalog configurations":

/nav_to.do?uri=sys_script.do?sys_id=b12adcac3b433200ce8a4d72f3efc4f3