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Description

Symptoms

Request form freezes and does not complete after selecting order now in the Service Portal for users with snc_external role.

Environment

Service Catalog in Service Portal

Cause

The widget sc-checkout was not available for snc_external role.

Resolution

Adding snc_external role to the widget will resolve the issue

Additional Information

  

Apply user criteria to a page, widget, or widget instance

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html

Article Information

Last Updated:2019-08-02 20:36:49
Published:2019-07-22