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Overview

Is it possible to configure Virtual Agent on Mobile Application (Offline Mode)

Virtual Agent and Mobile App

At the moment there is not a way to configure the virtual agent in the mobile offline mode. Anything that works in offline mode would need to first download the data before going to offline which means that the whole topic would have to be downloaded plus anything that the topic would query which can have numerous possibilities.

Additional Information

Getting started with the mobile app

https://docs.servicenow.com/bundle/madrid-mobile/page/administer/tablet-mobile-ui/concept/get-started-end-user.html

Article Information

Last Updated:2019-08-02 20:36:49
Published:2019-07-22