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Requested Item not created from an Order guide submission - Support and Troubleshooting
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  • Requested Item not created from an Order guide submission
KB0754844

Requested Item not created from an Order guide submission


317 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

Submitting an order guide results in a 'no items selected' error.

Release

Madrid

Cause

Inactive catalog items cannot be submitted via order guide in Madrid. This is a change in behavior from previous releases.

Resolution

Set the active flag on the catalog item to allow it to be submitted via order guide.


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