Issue
A catalog request fulfiller is not able to edit variables on the requested item although the fulfiller has the correct roles as defined in the variable's write roles field.
Variable editor values are read only for ITIL users
Cause
The fulfiller user does not have the write roles for the container that the variable is held within.
Resolution
Remove all write roles for variable types: container start, container split and container end.
Containers do not store data; therefore, write roles should be managed on each variable independently.