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Variables uneditable for users with the write role - Support and Troubleshooting
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  • Variables uneditable for users with the write role
KB0754837

Variables uneditable for users with the write role


914 Views Last updated : Jan 4, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

A catalog request fulfiller is not able to edit variables on the requested item although the fulfiller has the correct roles as defined in the variable's write roles field.

Variable editor values are read only for ITIL users

Cause

The fulfiller user does not have the write roles for the container that the variable is held within.

Resolution

Remove all write roles for variable types: container start, container split and container end.

Containers do not store data; therefore, write roles should be managed on each variable independently.


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