Notifications

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Issue

Symptoms

-Test connector works but the Netcool connector does not bring in any events.

Release

All releases

Cause

  1. All the connector executions are handled by a scheduled job "Event Management - Connector execution" that runs every 10 seconds.
  2. If this Job is set to false, the connector execution will never run to bring in the events from any event sources. This is true for all the connectors.

Resolution

1. Navigate to sys_trigger list and search for name "Event Management - Connector execution". Set the job to true so that the connector definitions can run and fetch the events.

Article Information

Last Updated:2019-08-02 20:36:56
Published:2019-07-19