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New ESX Server records are not created. - Support and Troubleshooting
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  • New ESX Server records are not created.
KB0754383

New ESX Server records are not created.


499 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

  • A single ESX record is updated multiple times.
  • On every update, the morid, ip address, etc. changes

Release

All

Cause

  • ESX data is fetched by the 'VMWare - vCenter ESX Hosts' probe.
  • The identifier for the ESX server is correlation_id.
  • In this case, there were multiple ESX hosts with the same correlation_id and serial number. Due to this, the same ESX record is getting updated.

Resolution

  • Check with VMWare admin to understand why multiple ESX servers share the same correlation_id and serial number.
  • To temporarily resolve the issue, modify the ESX identifier.

 


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