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Description

Error Message- "ManyToManyChecker undefined, maybe missing global qualifier" when opening records from scoped application in Agent Workspace

Steps to Reproduce

  • Hop into any OOTB NewYork instance
  • Switch to any application other than Global eg: "CMDB Workspace" (Install plugin "CMDB Workspace" if not already installed)
  • Open Agent Workspace > CMDB > Servers > Any record
    https://instancename.service-now.com/now/workspace/agent/record/cmdb_ci_server/6cabe993c611222500bb025775ec8732

    Issue: Observe the error "ManyToManyChecker undefined, maybe missing global qualifier"

    From the logs:
    java.lang.SecurityException: ManyToManyChecker undefined, maybe missing global qualifier
    Caused by error in sys_declarative_action_assignment.1a3fb85453103300099addeeff7b1259.condition at line 1

    ==> 1: !(new ManyToManyChecker().isManyToMany("cmdb_ci_server"))

Workaround

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Related Problem: PRB1353597

Seen In

New York Patch 2
SR - ITOM - Discovery and Service Mapping - 201908

Fixed In

New York Patch 6
Orlando

Associated Community Threads

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Article Information

Last Updated:2020-02-05 11:32:00
Published:2019-10-01