Description
Symptoms
Knowledge > Create New leads to a blank/empty screen
Cause
Incorrect attribute format.
Resolution
This is seen due to incorrect attribute value added to 'text' field (Article body) on Knowledge table. Please see the 'Attributes' column on the text dictionary entry:
<Instance name>/nav_to.do?uri=sys_dictionary.do?sys_id=b502e231dba01300673d4980399619c0%26sysparm_view=advanced
Current value:
serializer=com.glide.script.TranslatedTextXMLSerializer.html_sanitizer=false,edge_encryption_enabled=true
Please note, there is a period character being used to separate 'Translated serializer' and 'HTML sanitizer'. The separator should be a comma (,) character as opposed to a period.
Updated value:
serializer=com.glide.script.TranslatedTextXMLSerializer,html_sanitizer=false,edge_encryption_enabled=true
Additional Information
Enable sanitization on individual fields