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Description

Description

The Cloud(AWS/Azure)  billing jobs fails with below credentials error  "Credential with ID XXXXXXXXXXXXXXX not Found" even the credentials are available with the SysID on Respective tables.

Steps to verify

  • Log into the Instance 
  • Navigator >> Cloud Management >> Admin Portal >> Analyze >> Billing 
  • Billing Schedule >> Billing Jobs 
https://<Instancename>.service-now.com/sn_cmp_billing_schedule_list.do
  • We can see the error 


  • Navigator >> Discovery >> Credentials >> Verify for the Azure/AWS credentials 
https://<Instancename>.service-now.com/aws_credentials_list.do
https://<Instancename>.service-now.com/azure_service_principal_list.do
  • Copy the SysID from the error message and verify if the Credentials with the same ID is available or not 

Cause

  • The issue has started post upgrading the Instance.
  • The upgrade has skipped the Script includes related to "sys_ui_related_cmdb_ci_azure_subscription_null" and all the billing related Scripts.
https://<instancename>.service-now.com/sys_upgrade_history_list.do 

Fix 

  • Please verify all the upgrade history for "Customization unchanged" and revert back to the base system.
  • If there are no "Customization unchanged", please recreate the Service Account along with the credentials.
      1. Delete the existing Azure/AWS Credentials.
      2. Recreate the  Azure/AWS Credentials.
      3. Initiate a new job.

Article Information

Last Updated:2019-08-02 20:37:14
Published:2019-07-16
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