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Flow designer doesn't trigger when journal fields (work notes/additional comments) are updated - Support and Troubleshooting
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  • Flow designer doesn't trigger when journal fields (work notes/additional comments) are updated
KB0753763

Flow designer doesn't trigger when journal fields (work notes/additional comments) are updated


3231 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

Flow designer Flow does not trigger when Journal fields are updated

Release

London+

Cause

If the Flow (in Flow Designer) has trigger conditions "Record inserted or updated" on the incident table, the Flow will not trigger with Journal field updates

Resolution

Change the "Run trigger" on the flow to "Only if not currently running". And that should fix the issue


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