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Description

In the Now Mobile app, you get the following error message:

"The instance you are trying to connect to does not support this mobile app"

Release or Environment

Madrid and pre-Madrid

Cause

Connecting to a Madrid (and prior) instance with the Now Mobile app.

Resolution

The "Now Mobile" app is only compatible with New York instances. 

You can use the "ServiceNow Agent" app to connect to Madrid instances.

Additional Information

ServiceNow Agent app

https://apps.apple.com/us/app/servicenow-agent/id1446951408

Article Information

Last Updated:2019-11-21 14:26:46
Published:2019-11-21