Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Multiple Update UI Action displays incorrect message after execution of the action - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Multiple Update UI Action displays incorrect message after execution of the action
KB0753616

Multiple Update UI Action displays incorrect message after execution of the action


1267 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Description

A multiple Update UI Action performs the correct update functionality (the desired Action) but gives an incorrect message as below:
(1)Multiple update did not update 2 records
(2)Multiple update complete, total records updated: 0

The issue is reproducible only in Madrid and not in any of previous releases.

Steps to Reproduce

In any Madrid instance

1. Navigate to System UI > UI Action
2. Create a new UI Action with following information:
-Name: UpdateNotes
-Table: Incident [incident]
-Action name: update_notes
-Active, Show insert, Show update, Client, List choice: Select these check boxes.
-OnClick: showQuickForm('UpdateNotes','update_it')
3. Click Submit
4. Create another UI Action named "Update_it" with below information
-Name: update_it
-Action name: update_it
-Script:
current.comments = "Update: Action executed";
current.update();
5. Click Submit
6. Navigate to incident.list
7. Select multiple records from list view
8. Select UpdateNotes in the action choice list below the incident list of records
9. On the dialog box that appears on screen update any field say short description
10. Click on the 'Update' button on showQuickForm dialog box
11. Observe the message shown at the top

Actual Behavior: Message displays as
(1)Multiple update did not update 2 records
(2)Multiple update complete, total records updated: 0

Expected Behavior: Message should display as
Multiple Update complete after updating 2 records

The UI Action for updating the comment does execute successfully but it gives an incorrect message stating system did not update the data.

Workaround

This issue reported here was caused as a result of incorrect documentation in the link below which has been corrected.  

  • Create a UI action to close multiple incidents

Previously, step 6 in the Procedure section of the docs suggested to create a new Business Rule instead of a new UI Action which caused this issue.

The docs link above has been corrected and the Multiple Update UI Action should work as expected by following the updated steps in the documentation. 


Related Problem: PRB1351067

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.