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CIO Roadmap not loading for non admin users - Support and Troubleshooting
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  • CIO Roadmap not loading for non admin users
KB0753558

CIO Roadmap not loading for non admin users


442 Views Last updated : May 10, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

When a non-admin users tries to look at a CIO roadmap, the page never finishes loading and stays at 100%

Steps to Reproduce

  1. Login with a non admin user
  2. Navigation bar type CIO roadmap and click on it
  3. Should see the above screen

If you click on the developer tools, you will see the following error:

"Unexpected end of JSON Input"

 

Release

London, Madrid

Cause

On the roadmap_user_page there is a CIO Roadmap.  Opening this record, the "Panel Color Key" is null/empty and is causing the error for the user in question

Resolution

Setting the "Panel Color Key" field for the record will resolve the issue.

 

If this does not resolve the issue there may also be an ACL which is blocking the user.


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