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Group type Resource Plans without Members Preference do not load in Capacity Planning - Support and Troubleshooting
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  • Group type Resource Plans without Members Preference do not load in Capacity Planning
KB0753518

Group type Resource Plans without Members Preference do not load in Capacity Planning


322 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

When selecting a specific card or Resource Plan in the Capacity Planning UI, the Resource Plan loads endlessly (and often displays the console error: Cannot read property 'hasOwnProperty' of undefined.

Release

London+

Cause

Any Group type Resource Plan requires a Members Preference value selected. (-- None -- does not work).

Resolution

For Resource Plans that do not load in Capacity Planning:

  1. Navigate to affected Resource Plan
  2. Update Members Preference field to either All Members, Any Members, or Specific Members (*If using Specific Members, members must be selected as this is a mandatory field)
  3. Update/Save

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