Knowledge article Retire button is not retiring articles but publishes instead
"Knowledge - Retire Knowledge" workflow is inactive
- If you check the Knowledge Base of the affected article the OOTB Retire workflow will be "Knowledge - Instant Retire"
2. If you open this workflow in workflow editor - https://<instance_name>.service-now.com/workflow_ide.do?sysparm_sys_id=edaf1040c31031000096dfdc64d3aec3 you will see that the sub workflow "Knowledge - Retire Knowledge" which is responsible for retiring articles is marked in Red.
3. Further, if you open the workflow Knowledge - Retire Knowledge in workflow editor - https://<instance_name>.service-now.com/workflow_ide.do?sysparm_sys_id=15fdabfd6f5dc60055b51665bd3ee4d6 you will see that it is set to inactive.
4. Please set it to Active and try again.