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Symptoms

Run discovery to vCenters failing due to "Timeout trying to read from https://<IP-address>/sdk" error

Check the ECC queue payload input that involves the following topics:

  • VMWarevCenterNetworksProbe
  • VMWarevCenterDatastoresProbe
  • VMWarevCenterVMsProbe
  • VMWarevCenterClustersProbe 


All return:

<result error="Timeout trying to read from https://<IP-address>/sdk"> 
<output/> 
</result> 

Release

London

Cause

Customer is using external credentials. The probe times out before credential returns.

Resolution

Add a parameter "vcenter_timeout" to probe "VMWare - vCenter Datacenters". The default value is 30000 milliseconds (30 seconds). Increase the value to accommodate the timeout.

Documentation: vCenter probes and probe parameters

 

Article Information

Last Updated:2019-07-05 01:46:47
Published:2019-07-05