Symptoms

Run discovery to vCenters failing due to "Timeout trying to read from https://<IP-address>/sdk" error

Check the ECC queue payload input that involves the following topics:

• VMWarevCenterNetworksProbe
• VMWarevCenterDatastoresProbe
• VMWarevCenterVMsProbe
• VMWarevCenterClustersProbe 

All return:

<result error="Timeout trying to read from https://<IP-address>/sdk"> 
<output/> 
</result> 

Release

London

Cause

Customer is using external credentials. The probe times out before credential returns.

Resolution

Add a parameter "vcenter_timeout" to probe "VMWare - vCenter Datacenters". The default value is 30000 milliseconds (30 seconds). Increase the value to accommodate the timeout.

Documentation: vCenter probes and probe parameters