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Description

In portal, build a filter condition with any date field. When the system local timezone is different from the instance timezone(Ex Local timezone is IST and Instance timezone is US pacific), observe that the date selected in calendar view is previous date of the date filled (If 18 is selected in date picker, the date displayed will be 17)

Steps to Reproduce

<Pre-requisite>To reproduce, Your computer's timezone needs to be different than the ServiceNow instance timezone.

  • Navigate to Service Portal
  • Open any list of records eg: https://instancename.service-now.com/sp?spa=1&table=incident&id=list
  • Ctrl+ Right Click on the list to enable filter from Instance options, if not already enabled 
  • Try to filter on "Created" filter by selecting a date from date picker

Issue: Previous date is selected in the filter. eg: Select 18 and you will see in the filter it is 17

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1324619

Seen In

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Intended Fix Version

Orlando

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Associated Community Threads

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Article Information

Last Updated:2019-07-10 07:13:35
Published:2019-07-10