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Description

When using Internet Explorer, the email client template puts incorrect focus if the HTML body contains a style tag.

Steps to Reproduce

1. Create a new Email Client Template on the incident table.
2. Add the following into the HTML field using the code editor:
<style type="text/css"><!-- p { font-family: arial } --></style><p>test</p>
3. Using Internet Explorer, navigate to any incident record.
4. Open the email client.
The template just created should show up. When it loads, the focus is moved to the HTML field instead of staying in the 'To' field.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1346023

Seen In

Madrid Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-10 10:13:14
Published:2019-07-09