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Description

On a field which has a few choices present and has been made searchable by is_searchable_choice=true attribute and also has a preselected value, if any UI policy is applied to make it read-only, then the value that was selected was not displayed on the field.

Steps to Reproduce

[pre-requisite] Have a problem record handy, where there is value for Impact field, say, set as 3-Low
1. On problem record, there is a field as Impact, which is of type Integer and has few choices present.
2. Now open the dictionary entry of the field and add the below attribute:
is_searchable_choice=true

this is defined in product doc: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administration/task/t_ViewChoiceListDefinitions.html#add-search-choice-field

3. Create a UI policy to make the Impact field read only.

4. Open the problem record, you will notice that the field is shown as empty. The choices are read-only, so the user cannot select it. But the actual value on the field is not displayed

Workaround

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Related Problem: PRB1344020

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITBM - Agile 2.0 Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0

Intended Fix Version

Orlando

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Associated Community Threads

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Article Information

Last Updated:2019-10-16 03:30:26
Published:2019-07-17