On a field which has a few choices present and has been made searchable by is_searchable_choice=true attribute and also has a preselected value, if any UI policy is applied to make it read-only, then the value that was selected was not displayed on the field.

Steps to Reproduce

[pre-requisite] Have a problem record handy, where there is value for Impact field, say, set as 3-Low
1. On problem record, there is a field as Impact, which is of type Integer and has few choices present.
2. Now open the dictionary entry of the field and add the below attribute:

this is defined in product doc:

3. Create a UI policy to make the Impact field read only.

4. Open the problem record, you will notice that the field is shown as empty. The choices are read-only, so the user cannot select it. But the actual value on the field is not displayed


This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB1344020

Seen In

There is no data to report.

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-17 06:44:24