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Email client with BCC recipients with text like "user <email>" fails to send emails - Support and Troubleshooting
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KB0752379

Email client with BCC recipients with text like "user <email>" fails to send emails


504 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

If we add email id's with name and email like "example<example@abc.com>" in BCC - the email will be discarded.

Release

All

Cause

BCC emails will discard from email hence email will not send to BCC email ids. Check the below screenshot of the log attached 



Resolution

While adding BCC use the email id in this format "example@abc.com" instead of "example<example@abc.com>"


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