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Description

Symptoms

When creating Guided Tours, user might see the below error message:
"Tour creation and editing is currently unavailable. This may be due to a system upgrade in-progress, system property setting, or lack of sufficient privileges. Please contact your System Administrator"

Steps to reproduce:
==============
Navigate to Embedded Help > Guided Tour Designer > click 'Create Tour'.

 

Release

Reported symptom has been seen in London release so far.

 

Cause

This could be related with the Guide Tour plugin not setup/activated properly.

 

Resolution

a) Ensure the below system properties are available in the platform:

  • com.snc.guided_tours.sp.enable (recommended value = true)
  • com.snc.guided_tours.standard_ui.enable (recommended value = true)

 

b) Check the below plugins are 'Active':

  • Guided Tours (ID: com.glide.guided_tours)
  • Guided Tour Designer (ID: com.glide.sn_tourbuilder)

If both are active, and still the above error-message persists, perform 'Repair' the above both plugins - will resolve the issue.

 

Article Information

Last Updated:2019-08-02 20:38:43
Published:2019-06-30