When creating Guided Tours, user might see the below error message:
"Tour creation and editing is currently unavailable. This may be due to a system upgrade in-progress, system property setting, or lack of sufficient privileges. Please contact your System Administrator"
Steps to reproduce:
Navigate to Embedded Help > Guided Tour Designer > click 'Create Tour'.
Reported symptom has been seen in London release so far.
This could be related with the Guide Tour plugin not setup/activated properly.
a) Ensure the below system properties are available in the platform:
- com.snc.guided_tours.sp.enable (recommended value = true)
- com.snc.guided_tours.standard_ui.enable (recommended value = true)
b) Check the below plugins are 'Active':
- Guided Tours (ID: com.glide.guided_tours)
- Guided Tour Designer (ID: com.glide.sn_tourbuilder)
If both are active, and still the above error-message persists, perform 'Repair' the above both plugins - will resolve the issue.