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Catalog Items Not Appearing in Portal Search - Support and Troubleshooting
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  • Catalog Items Not Appearing in Portal Search
KB0752322

Catalog Items Not Appearing in Portal Search


5042 Views Last updated : May 29, 2025 public Copy Permalink
KB Summary by Now Assist

Issue


Catalog items are not returned when searched for on the Service Portal.

Release

Applicable to all supported releases.

Cause

This issue typically occurs when the sc_cat_item table (which extends from sys_metadata) is not fully indexed. Without proper indexing, catalog items may not be searchable through the Service Portal.

In some cases, updating a single catalog item record can trigger indexing and make it visible in search results.

Resolution

To resolve this issue, reindex the sc_cat_item table—or the sys_metadata table if more broadly affected.

This can be safely done using real-time indexing, which allows records to be reindexed without impacting existing search results.

 Important: Reindexing the sc_cat_item_content search source will remove deactivated items from search results on the ESC portal.


Recommended Steps

  1. Identify if the indexing issue is limited to sc_cat_item or affects related metadata tables.
  2. Perform a real-time reindex using the documented method below.
  3. Confirm that catalog items now appear in portal search.

Related Links

Reindex a table without impacting text search results


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